NOTE : YOUR USE OF OUR SERVICES CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE BE AWARE OUR TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR SOLE DISCRETION. WE WILL HOWEVER NOTIFY YOU ABOUT THE NEW AMENDMENTS OF OUR TERMS AND CONDITIONS BY WAY OF POSTING THEM TO THIS WEBSITE AT anniejonnie.com. YOU SHOULD CHECK THIS PAGE FROM TIME TO TIME TO ENSURE THAT YOU ARE AWARE OF ANY CHANGES.
INTERPRETATION : In these terms and conditions, the following words shall have the following meaning.
- "Customer" or "You" means any person who purchases services from anniejonnie
- "We" means anniejonnie or an authorised contractor approved by anniejonnie
- "Us" means anniejonnie or an authorised contractor approved by anniejonnie
- "Services" or "Service" any service that the client would like performed.
- "Terms and Conditions" means the terms and conditions of supply contained within this webpage and any conditions agreed in writing by Us.
- "Cleaner" or "Cleaners" means any person who performs the service working for Us.
- "Heavily Soiled" means the existence of additional grime, dust or dirt that has been identified to exist at higher levels than that of a normal residence.
- "Managing Agent" means the agent who manages the rental affairs of the property. For instance, a Real Estate agent.
- "Property" means the property that is requiring a Bond Clean.
GENERAL -
- These Terms and Conditions shall apply to all contracts for the supply of Services by Us to the Customer and shall prevail over any other documentation or communication from the Customer.
- Inappropriate behavior. We do not tolerate inappropriate behavior towards Us or our cleaners that harasses, intimidates, threatens or uses fear (either verbally, written or physical) by the Customer, this includes explicit language, racism and defamatory remarks. We will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behavior. We reserve the right to terminate any Services immediately without refund. You the Customer agree to this and agree that you have no such claim to receive any refund.
PAYMENT -
- Payments for the services are to be made via Credit Card prior to the day of the service. Unless agreed upon in writing, full payment is to be made before the commencement of the clean.
- If you wish to book your bond clean and hold a date, as security you must provide valid credit card details, a minimum $50 booking fee applies.
- If you are paying via bank transfer, please send the remittance details to our office and allow 3 days for Bank clearing. Failure to receive remittance advice or payment within our bank account 1 day prior, will result in cancellation of your service and a forfeit of the booking fee if applicable.
- You the Customer agree that if We have not received payment in full for the service within the period of one calendar month of the original invoice date then a late payment fee of $50 applies for the first month. Additional Late payment fees will be charged on a fixed rate of 10% per annum for each 3 days that any amount remains outstanding thereafter.
- In addition to the amounts set out above, the Customer agrees to indemnify Us for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and any other expenses incurred by Us in connection with a demand, action or other proceeding (including mediation, out of court settlement or any action taken to recover a debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay any amount by the due date.
- At its sole discretion We reserve the right to report any non-payment to collection agencies including reporting non-payment to the credit Reference Association (CRA), the TICA database and your property agent. In doing this your credit rating may be effected and or ability to seek rental properties/credit in the future.
COMPLAINTS -
- Any complaints must be made in writing and sent to anirudhsinghannie@gmail.com
- Any complaints must be made within 24 hours of the performed Service.
- Complaints must include the Customers name, contact number, the date of the complaint and a detailed explanation of the complaint including any relevant documentation and notes.
- Complaints must also include what resolution the Client would like.
- The Client acknowledges that they have the ability to view our website and follow the complaints procedure.
- The Client acknowledges that if they do not follow our complaints procedure, We have the right to dismiss the complaint and or take no further action at our discretion.
